Return Policy

PREBENA throughout the world is known for unrelenting levels of quality and we stand by our product. Nobody is perfect and we are not either. In case of

  • Quality problems or incorrect shipments:
    Please inform us and we will take care.
  • Damaged shipments:
    Please inform the carrier immediately and us, too.
    Our shipments are insured and we will find a solution.
  • For any other reason:
    Please inform us and we will find a solution. However, any return has to be made within a reasonable time (normally
    1 month after shipment) and the products returned must be in resellable condition. The products have to be shipped to Bridgeport, WV, free of charge to us. We will credit the invoiced product cost minus a 20% restocking fee. An advanced confirmation from us is required.

 

Above guidelines apply for online purchases as well, however, due to the small quantities we will only credit 50% of the purchase price after return product is received in resellable condition.

 

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